This Privacy Notice (“Notice”) sets out how 23degrees, a company located in Hong Kong (collectively referred to in this document as “23degrees” “we” “our” or “us”) protects the privacy of your personal information.
We have made this detailed document to explain how we collect information from you, what information we collect, how we use the information and how we protect your information. We will not for any reason trade or sell your information to any third party for any commercial use or purpose.
1. Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Products and Service to you.
In connection with accessing our Services, we may collect information from you which can be used to identify you (“Personal Information”),
To complete a purchase through our website, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you (“Personal Data”). Personal identifiable information may include, but is not limited to:
• Email address
• First name and last name.
• Phone number
• Address, ZIP/Postal code, City
• Cookies and Usage Data
• Payment information (through our third-party payment processors)
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
2. Usage Data
We may also collect information about how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
3. Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time, through your device settings.
4. Tracking & Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
We, along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other demographic functions as they relate to our website.
Google Analytics will associate the visitation information it collects from our site with Google information from accounts of End users who have consented to this association for the purpose of ads personalization. This Google information may include end-user location, search history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into users' cross-device behaviors. These features are also subject to the Google Analytics Advertising Features policies.
We also use third-party vendors, such as Facebook pixel or other third-party identifiers together to compile data regarding user interactions with Ad impressions, and other ad service functions as they relate to our website.
7. Use of Data
a. To provide you with different fashion products as may be available from time to time
b. To complete product delivery to you.
c. To notify you about changes to our Service
d. To allow you to participate in interactive features of our Service when you choose to do so
e. To provide customer support.
f. To gather analysis or valuable information so that we can improve our Service
g. To monitor the usage of our Service
h. To detect, prevent and address technical issues.
i. To detect and prevent fraudulent activities.
j. To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
8. Retention of Data
When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones.
We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
23degrees will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
9. Disclosure for Law Enforcement
Under certain circumstances, 23degrees may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law
10. How we protect your information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
The use of our website requires that you complete a purchase, and we use third-party services for payment processing.
11. Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
12. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
14. Contact Us.
If you have questions or complaints regarding our Privacy Statement or practices, please contact us using the information below.